Market Sessions Online Registration Help

Welcome to the STITCHES Market Sessions Online Registration System. We've endeavored to make the online registration system as easy to use as possible. But if you're having trouble using the features of these registration screens or just have some questions, we've provided detailed registration instructions in this online help.

Please choose one of the topics below for help with your registration.

Overview of the Market Sessions Online Registration System

Viewing Your Schedule (your shopping cart)

Finishing the Check Out Process

Hotel Registration & Directions

1. Overview of the STITCHES Market Sessions Online Registration System

The STITCHES Market Sessions Online Registration System approaches registration like a true database driven system should -- keeping track of all of the details of your selections so you can concentrate on your choices. And just like a database should, it includes the ability to search and view (to sort and search for) Market Sessions in several ways in the main Market Sessions listings pages.

The Market Sessions SEARCH on the Market Sessions Listings pages feature will allow you to search for Market Sessions by full or partial class name, class description and/or teacher name (shown in the screen shot below).

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AppleMark? You can combine your search criteria with a day using the pull-down menu to the right of the search field (shown to the left).

Once you have your search criteria entered in the SEARCH field, click the GO button to execute your search.

For instance if you type in: continental Nuss and then select Saturday (from the pull down menu shown above) you will see that Kelly Nuss is offering Continental Knitting from 12:30 pm - 1:30 pm (TT2) and from 3:30 pm - 4:30 pm (TT16) -- both on Saturday (shown in the screen shot below).
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To find out more about a Market Session, click on the Market Session in the Market Sessions list to go to a detail page about that Market Session.

To sort Market Sessions (on the main Market Sessions Catalog page) by either Market Session #, Hours, Market Session Name, Teacher, or Time, click on the header bars to reorder the classes accordingly.

You will see or in the selected header depending on how you choose to sort the Market Session listings. (Note: the default sort for Market Sessions is by Date/Time and then by Teacher.)

Throughout the web interface there are help icons (see the icon to the left) that will produce modal dialog boxes giving you additional information about how to use the various features of each screen. Since these dialog help screens are modal, you will need to click the OK button at the bottom or the X in the upper right corner in these dialog boxes to dismiss them so you can continue with your registration.

SOLD OUT Market Sessions will appear in the main screens unless you check the 'hide sold out market sessions' option in the search bar.

To move between screens you can use the various buttons at the top of each of the registration windows. If you want to view previous screens (showing your search results) you can use the back button in your browser or the Back button (shown to the left) in the upper left corner of the browser window.

There is a top event banner graphic on each page (see the STITCHES West 2009 example image below). Clicking on this graphic will open a new browser window to that event's main portal page where you can learn more about the special events and the venue that you are registering for.

Using the new STITCHES Market Sessions Online Registration System means registration is live. Once your check out is complete and your credit card has been charged, your Market Session(s) will be confirmed unless they have sold out during your registration process.

Important Note: The new system does not allow for the registration of more than one attendee at a time. So if you're registering for Market Sessions for several people you will need to complete the registration process for one attendee before moving on to the next.

Technical Notes:

Cookies must be enabled on your browser for our shopping cart system to work. Please don't close or quit your browser during the registration process or your shopping cart will be emptied (and you will have to start again).

The STITCHES Market Sessions Online Registration System is secure and will process your credit card using Authorize.Net.

This system has been tested on many browsers and operating systems including Internet Explorer, FireFox, and Safari on Windows XP, Windows Vista, Mac OS 10.4, and Mac OS 10.5. For best results we recommend using the newest version of FireFox on either Windows XP (or higher) or Mac OS 10.4 (or higher).

2. Quick Start for Registration

For those of you who are web savvy and just want a quick run down of how the STITCHES Market Sessions Online Registration System works, we thought we'd give you this Quick Start so you can get a general idea of what you need to do (and when) and then get back to registering for your classes and events.

The first thing to know is that we don't need to know about you until you've finished selecting Market Sessions. So let's start there...

a. Click on Market Session Catalog button to select Market Sessions. You can add a Market Session inside the Market Session's detail page by clicking on a Market Session listing.

b. Each time you add a Market Session you will be taken to the My Schedule page to review your choices.

c. If you find that you have conflicts, you can remove those conflicts in the My Schedule page.

g. Review your information and enter your Credit Card information on the second Checkout screen.

h. Continue on through your final checkout - reviewing your choices before you commit to the final purchase of your items.

i. In the event that you find a mistake before you commit to the final purchase, return to your My Schedule page to remove items or to the Market Sessions listings to add additional items.

j. If you find that one of your items has Sold Out during the registration process (which can happen during the first few days of a STITCHES Event registration opening), you can return to your My Schedule page and make other choices.

If you understand these steps you can proceed back to the main STITCHES Market Sessions Online Registration screen and finish registering for this STITCHES event.

3. Selecting Market Sessions

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To view the Market Sessions listings from any screen, click on the Market Session Catalog button (shown to the left).

To view details about a Market Session click on a class in the Market Sessions list view.

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To add that Market Session to your shopping cart, click the Add Market Session to button (shown to the left) on the Market Session details page.

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To return to the main listing of Market Sessions (from any screen), click on the Market Session Catalog button (shown to the left).

After you add a Market Session using the Add Market Session button, you will automatically be taken to the View My Schedule page where you can review your choices and check for conflicts.

4. Viewing Your Schedule (your shopping cart)

Each time you add a Market Session, you will automatically return to the My Schedule page so you can review your choices and check for conflicts.

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To view your shopping cart at any time, click on the View My Schedule button (shown to the left).

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If you have already added Market Sessions to your schedule, this button will appear with a yarn basket indicating there are items in your shopping cart (shown to the left).

5. Market Sessions Conflicts

The STITCHES Market Sessions Online Registration System is designed to keep you from registering for Market Sessions that conflict with each other. After you've added a Market Session you will automatically be taken to your Schedule.

If you've added a Market Session that overlaps with one you have already chosen, you will see a notification (in RED) at the top of the screen explaining the conflict (see the screen shot below).

At the same time, the Check Out button will be grayed out (shown in the screen shot above), indicating that the system will not let you proceed until you resolve the conflict.

To resolve the conflict, select one of the conflicting Market Sessions and click on the remove (shown in the screen shot below) link at the right hand side of the screen.

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Once you've removed the conflict(s), the screen will automatically refresh and allow you to Check Out if you're finished registering.

If you're not finished registering, you can click on the Back to Catalog button to view and select more Market Sessions or you can click on the Check Out button to proceed through the Check Out process (both buttons are shown below).

6. Checking Out

Once you're happy with what's in your schedule and have removed any conflicts before you proceed, click the Check Out button at the bottom of the My Schedule page (see the screen shot below).

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This will take you the STITCHES Events Account Login screen (see the next section) to create a STITCHES Events Account.

7. Creating a STITCHES Events Account

Once you're happy with the items in you My Schedule page and click the Check Out button (shown in the screen shot above) you will be taken to the Login screen (see the screen shot below).

If you've registered for any STITCHES Event after December 1, 2009 (using this system) you can enter your Username and Password in the Login window (shown in the screen shot below).

If you haven't registered for a STITCHES Event (after December 1, 2009 - STITCHES South 2009 or later) you will need to click on the Create a New Account link on this page (shown above). This action will open up the Create as STITCHES Events Account page (shown in the screen shot below).

This is the screen (shown in the screen shot below) that you will have to create a user name, create a password (and confirm it) enter your Attendee/Shipping information, and enter your billing information (specific to the Credit Card you are planning to use when checking out) to create your STITCHES Events Account.

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When you've entered all of your Attendee and Billing information in the required fields (and you'll be notified on screen if you haven't) and then click the Submit button (shown in the screen shot above) you'll be notified that you've successfully created your account when the Create as STITCHES Events Account page (above) is replaced with the Account Created window (shown in the screen shot below).

You now have a choice. You can click the Review My Schedule button to go back and look at your My Schedule page or you can proceed to the final check out process by clicking the Continue with Check Out button (shown in the screen shot above).

8. Finishing the Check Out Process

Now that you've finished reviewing the items in you My Schedule page and /or have proceeded to the final check out screens by clicking the Continue with Check Out button in the Account Created window (shown in the screen shot above), you will be taken to the first of the final three Check Out screens (shown in the screen shot below).

In this first Check Out screen (shown in the screen shot above) you will need to do the following...

Verify that your Attendee and Billing information are correct.
Enter any comments you wish to make.
Enter your Credit Card information (including CVV).

Once you've finished entering this information, click the Check Out button (shown in the screen shot above).

You will now be able to review your order and your information again in the Review Order window (the second Check Out window, shown in the screen shot below).

From the Review Order window you can still edit your Attendee Information, Billing Address, and the items in you're My Schedule page (shown in the screen shot above) using the edit links.

Please take a few minutes to review all of your information and your Market Session choices before you click the final Check Out button.

Assuming that you've checked your order and information on the Review Order window, you're ready to finish your order by clicking the Check Out button (shown in the screen shot above). This will take you to the final Receipt page (shown in the screen shot below), confirming that your credit card has been charged and that you have successfully registered for your class and event choices.

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This receipt is confirmation that you have the Market Sessions that you have signed up for.

Please print a copy of your receipt (as shown in this example receipt above) for your own records.

This receipt will serve as your Market Pass for the day/days that you have a Market Session(s) scheduled.
Please present this printed receipt at the Market Entrance (for those day/days) as your STITCHES Market Ticket.

If you call into STITCHES Customer Service for help or questions about your order, please have the Order # (shown at the top of the Receipt) for reference.

Another confirmation will NOT be sent to you via mail or e-mail before the event.

9. Sold Out Market Sessions

As we've already stated, the STITCHES Market Session Online Registration System is a live registration system. That means that Market Session inventory (the number of attendees set for a particular Market Session) is reduced each time a customer registers for a Market Session. Once the inventory level is reached the Market Session will show up as SOLD OUT within the Market Session (Catalog) listings (as shown in the screen shot below).

AppleMark? If you click on a Market Session that is SOLD OUT, you will go to that Market Session's details page where you will see a grayed out button that shows that the item is SOLD OUT (shown to the left).

Note: it is possible for a Market Session to sell out during the registration process - especially during the first few days an event registration is opened.

If a Market Session is SOLD OUT we encourage you to select another class or event from the Market Session listings.

There is no Waiting List for a SOLD OUT Market Session, but if you have questions about an alternative Market Session please contact customer service.

10. Confirmations

When you register for Market Sessions using the STITCHES Market Sessions Online Registration System, you will receive immediate confirmation in your browser once your credit card is charged if all of the events and/or classes are available.

This is your confirmation. Another confirmation will NOT be sent to you via mail or e-mail before the event.

Please print your final receipt and bring it with you to the STITCHES Market entrance.

11. Hotel Registration & Directions

Hotel registration and directions to a STITCHES event can be found through main STITCHES Events web page. Simply go to http://KnittingUniverse.com/Events/ and then click on the Event (i.e. STITCHES West, STITCHES South, STITCHES Midwest, or STITCHES East). You will see a link for Hotel information and directions to the event on this page.

12. Cancellation Policy

Our cancellation policy for STITCHES Market Sessions events are date specific. You can see the exact dates and cancellation deadlines by returning to the STITCHES Market Sessions Online Registration window and clicking on the Cancellation Policy link at the bottom of the screen (shown in the screen shot below).

This will open up a modal dialog box showing you the exact cancelation dates for that event.

13. If you need more help

If you've read this help document and tried to work with the STITCHES Market Sessions Online Registration System and you just can't make it work, please don't give up. Our staff would be happy to help answer your questions and get you registered. Here are your options for help...

If you don't have a brochure yet, you can download the STITCHES Class brochure(s) or the STITCHES Market Session brochure(s) (in PDF format) from the main STITCHES Events page at http://KnittingUniverse.com/Events/ or by using the link at the bottom of the online registration window which will take you to our Brochure Request page (shown in the screen shot below).

You can then print out and fax in your registration to 1.605.338.2994

You can phone your registration in to customer service at 1.800.237.7099

You can print out and mail your registration into XRX, Inc:

STITCHES Registration

PO Box 965

Sioux Falls, SD 57101-0965

If your questions aren't urgent you can also e-mail them to us at stitchesregistration@xrx-inc.com