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Accessing your account from an iPad
To access your subscription account:
1. From the Newsstand, launch the app by tapping the Knitter’s Magazine cover, a list of our digital magazines will appear.
2. If you are not already signed into the app, tap "Subscribe" in the lower right hand corner of the screen, click on Subscriber Log in, and enter your account number (on your KnittingUniverse receipt) and tap "Submit." Logging into the app allows you to download new issues and gives you access to any past issues to which you may have subscribed. Any magazines to which you have subscribed will have a blue ‘download’ option available. If you wish to go from a stacked view of the magazines to one which shows each cover, simple place two fingers on the cover of the top magazine an pull together.
 
Accessing your account from an Android device.
To access your subscription account:
1. Launch the Knitter’s Magazine app and a list of our digital magazines will appear.
2. If you are not already signed into the app, tap "Subscribe" in the upper portion of the screen, click on Subscriber Log in, and enter your account number (on your KnittingUniverse receipt) and tap "Submit." Logging into the app allows you to download new issues and gives you access to any past issues to which you may have subscribed. Any magazines to which you have subscribed will have a blue ‘download’ option available. If you wish to go from a stacked view of the magazines to one which shows each cover, simple place two fingers on the cover of the top magazine an pull together.
 
Accessing your account from your desk top.
To access your subscription account:
Go to knittinguniverse.com and log into your account. On the right hand side of your account page, you will see a list of the digital issues available to you for download as well as the size of the file. Click on the magnifying glass to download a file. There is no limit to the number of times you may download a PDF which you have purchased. 

Knitting Universe Log-in information
If you do not remember your log-in or have not created a Knitting Universe log-in information you can contact us at 800-232-5648 to establish a log or to give you the log-in you created. 

Renewals
If you subscribed through knittinguniverse.com, your credit card information is not stored on file and renewals are not automatic. You will receive an email renewal reminder when you have 1 and 0 issues remaining. At that time, you can log into your knittingUniverse account and renew your subscription.

Edition frequency & delivery
Knitter's Magazine is published 4 times a year, and you will receive a push notice when the new issue is available.

Contact Customer Service
You may email us (digital@xrx-inc.com) or write to us at:
XRX, Inc
Atten: Digital Questions
PO Box 965
Sioux Falls, SD 57101

We will do our best to help! Be sure to provide your email address and specifics about your inquiry or request so that Customer Service can best assist you.
If you have a technical problem with your app, review our Frequently Asked Questions below for help.

How do subscriptions and the apps work?
The apps consist of a free library in which you can subscribe to our magazines, or buy and manage individual issues.
The installed apps will appear in the Newsstand on the iPad or as an app on Android and Kindle Fire devices. Although all issues will be listed, only purchased titles are available for download. Other titles are available for purchase individually.
When you purchase a subscription through the app, you will be able to download every issue, beginning with the current one until your subscription ends. However, your subscription does not include access to previous issues available before you subscribed.
To access issues in a digital subscription, first download the free app from the App Store, Kindle Store or Google Play.
Purchased issues do not expire. They can be deleted from your device and downloaded again when you need them.

Deleting or archiving an issue on your mobile device
In your Library list, tap and hold the cover the issue you want to delete. A red X will appear on all downloaded titles. Select the titles you want to delete. This action will remove the issue from active storage on your device. At any time, you can download the issue again at no charge.

I am a print magazine subscriber. Can I get the digital issues as part of my subscription?
With Knitter's Magazine, your print subscription includes access to digital issues. Install the App and follow the directions for logging in as a Subscriber. Your account number is printed on the mailing label of your magazine and on your account page at knittinguniverse.com.

Can I transfer my print subscription to a digital subscription?
Yes. Issues remaining in your print subscription may be transferred to the digital version at no additional cost. Submit your transfer request circulation@xrx-inc.com. You will receive an email notification from us when the transfer is complete.